I would just like to thank you for the amazing customer service that you provided to me over the past few weeks. First, thank you for recognizing that my current homeowners insurance rates were going up. That is my responsibility yet you reached out to me to see if you could find me better rates. Second, my daughter has been very sick over the last few weeks and you continued to follow up with me to keep the process going. With every compliment that you received you simply said “I’m just doing my job”. I just want to say THANK YOU for doing your job and doing it so well.
I was impressed with how responsive the team at NAU was and was pleasantly surprised that someone was available on a Saturday to help me in person!
NAU is one of “Those Places” I’ve been a happy North American Underwriters customer since I got my license at 16. A new driver with limited funds, I called everyone in the phone book for a quote for my old Ford. Even though I was a new driver with an old car, the NAU agent made me feel valued. I remember the agent really took his time explaining everything to me (I only knew I needed insurance to register the car); including that I did NOT need comprehension & collision on my old car.
Outstanding Insurance Agency This is a great full-service insurance agency. After many of years of trying to handle my own insurance needs by going direct I finally decided to contact an agency. It was one of the best decisions I’ve ever made. NAU’s staff was friendly and customer focused. They took the time to explore all of my options for all of my insurance needs and explained everything to me in “layman’s” terms. I now have my auto, life and renter’s insurance with them. I highly recommend North American Underwriters!
A friend told me to call NAU and that one phone call saved me about 250 dollars a year. Since then, NAU has helped me many times, always with the most helpful friendly service in CT. Believe me, if you’ve had the same insurance for more than a year, call them, they’ll save you some money.